PLEASE READ THE FOLLOWING FAQ:
What if I have an existing appointment or surgery already set up?
We are completely closed and all procedures and appointments are canceled until at least April 1st. Stay tuned for more updates from Lake Harriet Veterinary.
Where to go with a sick pet?
As of today these businesses will remain open and have the capacity to treat patients on a triage basis. We recommend you call ahead of time to confirm they are still open as conditions are changing without notice. Please do not go to any of these places with a non-urgent medical condition as you will not be seen.
How do I get my pet’s medical records?
Please email us at email@example.com and include the email to be used. Please be patient as we expect many requests.
What about my dog’s seasonal preventatives?
We will do our best to fulfill your flea and tick and heartworm preventatives please email us at firstname.lastname@example.org
How do I get prescriptions or prescription foods?
Please send your food or prescription request to: email@example.com.
Please be specific and include the name of the medication, strength, quantity and amount requested. This will minimize errors and redundant communication.
Additionally, if you are receiving prescriptions from a different online pharmacy other than our online pharmacy, Covetrus, we will be transferring most prescriptions through our online store to improve efficiency and to ensure our clients are getting guaranteed products.
Between 8am–4pm Monday through Friday we will have limited staff on site to answer the phones and allow pickups. Please do not show up without confirming that we will be present. We are working on an online payment option to streamline operations.
If you already use our online pharmacy Vets First Choice please continue to use it. We will be watching for requests and grant them as quickly as we are able. https://lakeharrietvet.vetsfirstchoice.com/
Where and how can I get my pet’s vaccination needs met?
We understand the stress involved with not being able to complete your pet’s vaccination series on schedule as planned—especially if your pet is a puppy or a kitten. At this time we recommend keeping your pet away from public spaces such as dog parks and other community gathering areas where pets can socialize together.
Some vaccination clinics are available at surrounding Petco pet stores which are still open as of 3/19/2020. They should be able to accommodate these booster vaccines as they are needed before we can safely reopen.
Please see this link: Veterinary Services Provided by Petco: Quality Care for Your Pet
For general questions, please email: firstname.lastname@example.org
Will you provide any on-going care?
We have a skeleton crew of staff working remotely and onsite to help triage and answer questions over the phone, but no pets will be seen in the clinic. We are working on a schedule for veterinarians and triage nurses to help navigate some of your concerns over the phone. Among the more commonly asked questions that we are trying to address are:
- Will you be providing telemedicine?
- Can we drop off urine and fecal samples for testing?
We intend to email you at least weekly and will be posting Facebook updates daily. Again, we apologize for the inconvenience—we understand that these measures taken to protect the greater community of pets and humans require us all to make significant adjustments to our lives. May your pets bring you joy and hope in these challenging times.
Thank you, and wishing wellness to you all!
—Staff at Lake Harriet Veterinary